- This topic has 6 replies, 5 voices, and was last updated 4 years, 1 month ago by Anonymous.
September 26, 2016 at 3:35 pm #1394hooperParticipant
the newestActivDriver in early September on a Mac Air circa 2015 running El Capitan. The ActivManager was launching fine and was working with our ActivWall. Then, the Driver and the Manager stopped launching and cannot be found, have tried the terminal suggestions, etc. withno luck. Tried re-downloading the Driver but it doesn’t allow a re-install as it thinks the Driver is still there- it says that the Driver we are trying to install is less updated version than the one already installed- yet the laptop can’t find the Driver. There is no Driver folder or uninstall file. Have also tried uninstalling ActivInspire and re-installing it, restarting the laptop. Please Advise
September 27, 2016 at 7:16 am #7009AnonymousInactive
Thank you for posting on the Support Community.
With regard to the ActivDriver files, please ensure that this has been uninstalled fully by using the Uninstaller in the Applications/Promethean folder. If that is not there, we would recommend going to the /etc folder and removing any reference to Promethean.
Once this has been removed, please restart your Mac for the changes to take effect and attempt to install the latest ActivDriver.
Please could you let us know if this helps?
Promethean Technical Support
September 27, 2016 at 5:30 pm #7010AnonymousInactive
This did not help…same problem. It tells me that I’m trying to install an older version than is already on the computer.
September 27, 2016 at 5:53 pm #7011AnonymousInactive
I got this solution from our
prometheanrep and it worked:
Please delete this file.
etc/ promethean– activdriver . ini
In order to access the
etcfolder, you will have to go through the hard drive on their MAC computer.
Make sure that all the hidden files are visible.
To view hidden files:
1. Open Applications / Utilities / Terminal
2. Type the following:
defaultswrite com .apple .Finder AppleShowAllFiles YES killallFinder
Once the files are visible make sure that the view format is set to
column, otherwise, the etcfolder will be greyedout.
September 28, 2016 at 7:48 am #7012AnonymousInactive
Please uninstall your current ActivDriver from the computer, then delete the /etc/Promethean-activdriver.ini file. If you do have an ActivRelay file in this folder, please delete this too (although you may not have this file).
Once removed, it is vital that the computer is restarted.
Once restarted, try the installation of the latest ActivDriver (5.14.14).
I hope this helps.
Promethean Technical Support
September 28, 2016 at 7:56 am #7013AnonymousInactive
Following the instruction given above, can you please confirm that you have removed these two files – Activdriver.ini and activrelay.ini?
Please be sure to perform a full reboot before attempting to install again.
Let us know if this works for you.Kind Regards,PaulPromethean Technical Support
January 4, 2017 at 6:36 pm #7014AnonymousInactive
Here is what we had to do to fix it, which we had to do again in November as it seems to become easily corrupted.
If Driver goes missing:
cd/ etc lsP* (make sure fileis there)
sudo rm Promethean-activdriver.ini
enter password– nothing will show while typing>
Delete that file
Then go to
ActivDriver folderin Promethean folder and uninstall ActivDriver thenrestart and re-install latest version of ActivDriver
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- Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)