I need some help with two eboards Promethean. When I’m writing or drawing some risks appears without my intention. I did a lot of things to try to fix it but I couldn’t solve the problem.
Things that I already done: – Re-installed Active driver for the latest version available – Re-installed Active Inspire for the latest version available – Re-installed OS Windows 7 and the Promethean softwares mentioned before – Changed the USB cable for a new one – Changed the keyboard – I don’t use mouse – Updated the firmware version sent by you (by e-mail) – Tried with other computers (different hardware)
I have to fix it the faster than possible because this problem has been occured for a long time. For let you know, I already sent a video to demonstrate the issue and I didn’t have any solution yet 🙁 I’m very disappointed.
My eboards serial are: *****/ ***** (removed by Support)