Active Inspire crashes when trying to import PDF file to end of flipchart. Running windows 8. Images show up in the browser window but not in the design area. when paging through it crashes. Spent 3 hours working on a flip chart that insn’t viewable or useable. This has happened before. Latest updates/drivers have been added to the software.
Can you confirm which
version of the ActivInspire software is installed on that computer? If needed, the up-to-date version can be
downloaded from this
page on Promethean Planet.
Does the same error
present when importing the PDF into a new, blank flipchart or when attempting
to import the same file into Inspire on a different computer or while logged in
as a different user on that computer?