Software Solutions
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    • #287
      Karen KaufmanKaren Kaufman

      Active Inspire crashes when trying to import PDF file to end of flipchart. Running windows 8. Images show up in the browser window but not in the design area. when paging through it crashes. Spent 3 hours working on a flip chart that insn’t viewable or useable. This has happened before. Latest updates/drivers have been added to the software.

    • #3924

      Can you confirm which
      version of the ActivInspire software is installed on that computer?  If needed, the up-to-date version can be
      downloaded from this
      on Promethean Planet.


      Does the same error
      present when importing the PDF into a new, blank flipchart or when attempting
      to import the same file into Inspire on a different computer or while logged in
      as a different user on that computer?

      (Support Case 00481850)

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