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    • #926
      Dewette DeckerDewette Decker
      Participant

      I click on the icon as usual, and the Active Inspire “Title”box opens, but the program itself does not open. I have a Mac OSX 10.7.5 version. I was told by our technical department not to click on the update request when Active Inspire Opens.(maybe I accidentally, did that) now all I get is the spinning”color wheel of death”. – No error messages….

    • #5518
      Anonymous
      Inactive

      Hi there,

      Thanks for posting on the Support Community.

      We would always recommend using the latest version of ActivInspire supported on your system, should you run in to any specific issues on old versions they may have been fixed in recent releases.
      However, for the issue you have raised, do you know what version of ActivInspire was installed?
      Please ensure that your Flash and Java are also up to date as ActivInspire will check this upon start up and is possibly failing here.

      I hope this helps,

      Adam
      Promethean Technical Support
      Case 00581303

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