Software Solutions

This topic contains 9 replies, has 4 voices, and was last updated by  Anonymous 1 year, 11 months ago.

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  • #2825

    Anonymous

    Hey,
    I would like to roll out activinspire via MSI
    Users now need to enter the activation code. We can also roll out a msi which does not need this anymore?

    (This Screen)

  • #11758

    Anonymous

    Hi Hendrik,

    Thanks for posting on the Support Community.

    Users will need to enter in their ActivInspire activation number in and accept the terms and conditions to bypass this screen or alternatively to use the personal edition leave the activation code blank and accept. 

    For information regarding the network install on ActivInspire please refer to the guide on the below link:
    https://support.prometheanworld.com/files/public/pdfs/ActivInspire+Network+Installation+Guide+v1.pdf

    Kind regards,
    Adam
    Promethean Technical Support

  • #11759

    Anonymous

    Hi Adam,

    I have watched this manual.
    but I do not get the options out of the manual I have the wrong installation file?

    kind regards,
    Hendrik

  • #11760

    Anonymous

    While the windows will likely differ in look from what is presented in our Network Installation Guide, the steps listed in that guide are the same with our updated ActivInspire software as they were with previous versions.  After the files for ActivInspire are generated, an EULA window will appear similar to one listed in the original post where the User Name and Organization can be entered, along with the multi-user or enterprise Activation Key for the school.

    If no license information is entered at this time, users will have to enter the information on their own computers following the completion of the installation when opening the software for the first time.

  • #11761

    Anonymous

    Hello, the installation has been successful. only now, the user must choose between ActivStudio or ActivPrimary each time the program is reopened

  • #11762

    Anonymous

    Hi Hendrik,
    Thanks for posting.

    If the user is getting this each time it sounds like they do not have read/write access to ActivInspire and the contents of where this is installed to. 

    Please check all folder contents for ActivInspire and ensure they have the correct permissions.

    Kind regards,
    Adam
    Promethean Technical Support

  • #11763

    Anonymous

    hello, that’s all right if I give everyone full control, I still get the notification.

    Or should I indicate something in the AStransGen?

    thank you in advance

  • #11764

    Anonymous

    Hi Hendrik,

    Make sure the users have rights to the following folders:
    Windows:

    C:Users%username%My DocumentsActiv SoftwareActivInspireMy ResourcesMy profiles
    C:Users%username%AppDataRoamingPrometheanAct ivInspire
    C:UsersAll UsersPrometheanActivInspire
    C:UsersAll UsersPromethean
    C:Program FilesActiv SoftwareInspire
    C:UsersPublicDocumentsActiv SoftwareInspire
    C:Program DataPromethean
    C:Program DataPrometheanActivInspire
    C:WindowsTemp
    C:Users%username%AppDataLocalTemp

    MAC:

    Promethean directories have these permissions: 

    /Applications/Promethean
    System – R & W
    Admin – R & W
    Everyone – Read only

    /usr/local/share/promethean
    System – R & W
    Everyone – Read only

    /Library/LaunchAgents
    System – R & W
    Everyone – Read only

    /usr/local/lib
    System – Read & Write
    Everyone – Read only

    Please let us know the outcome.

    Thank you

    Miguel
    Promethean Technical Support

  • #11765

    Anonymous

    Hello Miguel,

    We have check the rights en thats good!

    but we have still the problem…..

    Hendrik.

  • #11766

    Anonymous

    Hi Hendrik,

    Is ActivInspire installed on the users local accounts, or using a networked account? 
    If you install using a local admin account, do you get the same issue?
    Are you using a Windows or Mac operating system?

    Kind regards,
    Adam
    Promethean Technical Support

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