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    • #33495
      Kenny CoxKenny Cox
      Participant

      We have 12 of the ABV378PRO boards in our school i was looking at one of them yesterday and noticed that it had no firmware installed would there be any chance of getting the latest firmware and instructions on how to install it. Regards KennyC

    • #33514
      Craig PrometheanCraig Promethean
      Moderator

      Hello Kenny,

      Thank you for your post.

      The ActivBoard should have its original firmware on. For the model you have, it would be 8.04.

      You can get the firmware upgrade and instructions in support article 1038.

      Please let us know if you need any further support.

      Kind regards,

      Craig

      • #33526
        Kenny CoxKenny Cox
        Participant

        Craig thank you for this unfortunately when i open the control panel i have no option to select a board i have included an image of what i am seeing.what i am seeing

    • #33537

      Hi Kenny,

      Thanks for getting back to us.

      It looks like the board is not listed at all. The board is not connecting to the computer. Do you still have pen interaction?

      Is the flame lit? Is the amp light lit? If so, what colour?

      Looking forward to hearing from you.

      Kind regards,

      Carrie

      Promethean Technical Support

      https://support.prometheanworld.com/

      • #33538
        Kenny CoxKenny Cox
        Participant

        Good morning Carrie yes the pen works but is off as it needs calibrated which i cant get done the flame is lit white and the amp light is green the icon on the taskbar has a red x through it i have uninstalled the software and reinstalled it a couple of times now but still getting the same results. Regards Kenny

    • #33545

      Hi Kenny,

      Thanks for replying.

      Please connect the USB cable directly for the computer to the USB port at the top, back of the board.

      Here is an article that may help with your calibration issue:

      1162

      Here is a connection guide:

      1328

      Please let us know if you need any further support.

      Kind regards,

      Carrie

      Promethean Technical Support

       

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