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    • #32207
      Manoj SahooManoj Sahoo


      I want to bring your notice that we are having 30 numbers of Promethean Active board but now we are facing issue while writing the board getting stuck and need to restart again. After few times again it will get stuck and need to restart again. Request your help to solve this issue.

      Model- ABV378E100

      Serial No-C1111300461

      OS- Windows 10 64bit  & windows 7 32 bit.

      we have checked by installing both OS.

      Awaiting for your response.

      Thank You!


      Manoj Sahoo


    • #32210

      Hello Manoj,

      Thank you for your message.

      Please could you confirm whether the issue occurs while using the ActivInspire software only? If so, what version of the software are you using? This can be found under Help > About.

      Do you receive an error message?

      Please also confirm the boards’ firmware version, listed under the Hardware tab in the ActivManager and the driver version (located at the bottom of this same window).

      We look forward to your response.

      Kind regards,


      Promethean Technical Support

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