Interactive Flat Panels
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    • #32622
      Jake WebbJake Webb
      Participant

      I have an activeConnect G (ACON1-G), model number: PRM-X6PRO-01. It appears to be stuck in a boot loop. It will flash the promethean logo and then reboot. The panel seems fine with touch controls on the computer. I took the activeConnect G unit and hooked it to a normal computer monitor and it does the same thing. I got into the boot menu and tried the wipe data/factory settings option and it is still doing the same thing. Can anyone point me to a file that I might be able to possibly load on this thing to get it back going?

       

       

      Any help would be much appreciated, thanks!

    • #32647
      Kate PrometheanKate Promethean
      Moderator

      Hi Jake,

      Thanks for your post.

      We would suggest trying a full hardware reset of your ActivConnect G.

      Here are the instructions: https://support.prometheanworld.com/article/1712/

      Should this not work, please feel free to get back in touch.

      Kind regards,

      Kate

       

      Promethean Technical Support

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