Software Solutions
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    • #35951
      G. C.G. C.
      Participant

      Hello,

      I’m the tech lead of the interactive whiteboards of an High School ;on my walk to fix a issue about the detection of a promethean interactive whiteboard with a PC, I need to install ActivInspire 2.

      I’ve searched this website and the web with no results.

      May you help me?

      Thank you.

    • #35953
      Paul PrometheanPaul Promethean
      Moderator

      Hi G.C.

      Thanks for posting.  ActivInspire has been version 2.XX for a number of years now and this is what downloads when you go through here: https://support.prometheanworld.com/s/inspire-download-language?language=en_US

      ActivInspire however should not have any bearing whatsoever in regard to an ActivBoard being detected by a PC, this should all be handled by ActivManager which is a part of ActivDriver: https://support.prometheanworld.com/s/article/1291?language=en_US

      If neither of the above help you, please come back to us with some specifics and we can attempt to assist you to get this working.

      We look forward to hearing back from you with the results.

      Thanks

      Paul

    • #35957
      G. C.G. C.
      Participant

      Thanks for your support (in another post in this community), I discovered that the problem is probably due to the PC; it needs technical support.

      I also found out that since the interactive whiteboard works except calibration, it succeeds only when reinstalling Activnspire v2.xx (Italian); that’s why it’s needed.

      Thank you.

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