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    • #1411
      slivingstoneslivingstone
      Participant

      I have a Promethean board (Product code ABV378PRO), second gen I think. When we try to calibrate, teh pen will work on the 5 points, but when it is done, the pen and cursor are off by about a foot. Any idea what can be done about this? I don’t think it is a driver issue.

    • #7312
      Anonymous
      Inactive

      Hello slivingstone,

      can i ask what driver you currently have? The driver saves your calibration so updating could help. The latest driver is 5.14 and can be downloaded from the below link:

      https://support.prometheanworld.com/product/activdriver

      Please note you will need to remove your current driver and reboot before you install the new driver. 

      Please test the calibration again and let us know if the issue persists. 

      Craig

      Promethean Technical Support. 

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