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    • #19328
      Martin FunkeMartin Funke
      Participant

      Hello everyone,

      I have a very strange problem. When I start Activeinspire version 2.18.68238, Active Driver 5.18.18 and Board firmware V8.65 Build1 serialnumber: 080ABB65 and I only use the pen I can use the program so far. In the moment where my handpalm touches the board activeinspire closes immedialty without any message.

      Same Problem occures when I use my finger for input. More then 2 -3 fingers and the application closes immediatly.

      Another problem of some users is that the application is not starting at all. You see only the 3 flames but they never fill out.

      Anyone a hind whats wrong here?

      Windows is Windows 10 1909.

      Best regards

    • #19329

      Hi Martin,

      Thanks for your post.

      I am able to replicate the issues mentioned with placing your palm, multiple fingers on the ActivBoard that ActivInspire crashes.

      I will need to raise this with our product teams to review and help advise on a solution for this.

      I was never able to replicate what is happening where ActivInspire doesn’t launch.

      Please ensure that your users have Flash and Java installed and have full read/write permissions.

      Kind regards,
      Adam

      Promethean Technical Support

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