I recently got a new laptop. I loaded Activeinspire and it runs on my classroom Promethean board, except the pens to not work. When I switch to my old laptop, everything works fine.
Thank you for your post.
From what you have described it sounds like you have no driver installed.
Can you please disconnect the USB cable and go to ww.PrometheanKB.com and search for article 10902 to download the latest driver.
can you also confirm if the LED located in the top left hand corner of the ActivBoard is lit up? if so what colour?