December 5, 2019 at 6:20 am #18557
When opening Activeinspire Primary on my laptop, text boxes are truncating end of text because the size of the box is too small. The text is there, not visible because the box is too small, in other words if I expand the box all text is there. What can be causing this?
December 5, 2019 at 7:28 am #18559
December 5, 2019 at 6:23 pm #18564
Thanks, but I have already tried this procedure and it did not apply. Override high DPI scaling” is already checked. I tried all combinations of these system settings and nothing made a difference.
Plus, the symptom does not match, the symptom of the scaling issue seems to be top and bottom of text chopped off. In my case the text box comes in too small for the text that it contains.
December 6, 2019 at 6:11 am #18566
December 14, 2019 at 6:23 pm #18654
I uploaded the flipchart. The version on my desktop is 2.17 while at work it is 2.14.
I am also noticing that my laptop version seems to be missing the shapes tool (yellow circle over red square in tool bar)
December 16, 2019 at 6:01 am #18660
Thanks for uploading.
I can see that the text in your flipchart uses a special font named ‘AbcTeacher’, if this is not installed on the computer, the text defaults to standard installed fonts such as Arial and the text box adjusts which does crop the text from showing.
Simply installing the correct font and relaunching ActivInspire will help resolve this issue.
December 16, 2019 at 5:39 pm #18671
How would I install this font?
Also, do you have any idea why shapes tool would be missing?
December 17, 2019 at 5:26 am #18672
If you know the font and have a copy of this you should be able to add in to your font library.
If you did not have the shape tool, this would indicate that you may be using the Personal edition of ActivInspire. You can check this by going to Help>About.
If you are using the Personal edition and entitled to use the Professional edition, you can enter your ActivInspire Activation key by clicking on the Register button within Help>About.
If you need to generate an Activation Key based on your hardware, please refer to the below link:
I hope this helps.
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- Release Notes for Apps: Screen Share, Classroom Essential apps, myPromethean Mobile App (released 6 December 2019)
- Release Notes for ActivPanel Elements Series v3.3 (released 6 December 2019)
- Release Notes for ActivDriver v5.18.18 (released 6 December 2019)
- Release Notes for ActivConnect OPS-G v2.4.1 (released 6 December 2019)
- Release Notes for ActivInspire v2.18 (released 4 December 2019)