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    • #1103
      Luis SibrianLuis Sibrian

      When opening up a FLC file for activeinspire on our Microsoft surfaces pro 3, the display text within the slideshows get cut off halfway or do not show completely.  We have ed tech coaches who use this and have brought this to my attention.   I have reset the surfaces multiple times, unistalled and reinstalled the program, and even trying to change the tablets resolutions and still having the same issue.

    • #5989

      Hi Luis,

      Thank you for posting on the Support Community.

      With regard to this issue, this is usually seen when the flipchart was initially created on a different computer.
      The easiest way of fixing this is to edit the text and to re-save and this shouldn’t occur again.
      Alternatively, you can change the display settings on the tablet under Appearance and Personalization>Display and ensure that “Smaller-100%” is set to default.

      I hope this information helps.

      Kind regards,
      Promethean Technical Support

    • #5990

      Also if the flipchart is downloaded from the cloud, this happens. If you double click the text it should reset it – no need to fiddle with it.

    • #5991

      Thank you guys both.  Although both solves the issue, our ed techs find it annoying to have to do that with each flipchart download from the cloud.  I myself don’t mind it but would love to see an update to fix that little hindrance.  Thank you both for your replies.

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