Interactive Flat Panels
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    • #33388
      Dave PetersDave Peters
      Participant

      Hi I have been looking through some of the posts and I think this may be a common issue?

      we have “ActivePanel Titaniums” with the listed below firmware(s) we have noticed that when not in use i.e. overnight some of the screens are freezing, not responding to screen touch, proximity or buttons.  The only way we have found to recover these is to power off for 30 seconds before booting backup.

      Mainboard Firmware 4.3.0.111

      Bezel Firmware v6.4.71.42

      Android OS 8.0.0

       

    • #33404

      Hi Dave,

      Thanks for your post.

      It is normal for the panel to go into standby after not being used for a predetermined time.

      The ideal would be that the panel is powered when not is use for the night.

      When you say it freezes, is the image frozen but touch not responding?

      If the computer is connected all night, try waking the computer first or vice versa, if you are using one.

      Hope this helps. Please let us know if you need any further support.

      Kind regards,

      Carrie

      Promethean Technical Support

    • #33405
      Dave PetersDave Peters
      Participant

      Hi Carrie,

      Yes the screens are left powered 24/7 so it looks like they are going into a deep sleep, and re-booting the computer or pressing the panel buttons or screen touch has no effect.

      Are there any adjustment to the sleep settings we can try? i.e. is there a soft and hard sleep setting mode?

       

      Dave

    • #33424
      Craig PrometheanCraig Promethean
      Moderator

      Hello Dave,

      Thank you for your post.

      To change the standby/Sleep settings on your ActivPanel, please take a look at the instructions in article 1810.

      Please let us know if you need any further support.

      Kind regards,

      Craig

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