- This topic has 8 replies, 1 voice, and was last updated 1 year, 4 months ago by
mohamed mazioon.
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AuthorPosts
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September 7, 2015 at 12:37 pm #870
Bob Morcom
ParticipantUsing Active Studio, when I go to use T/F, Y/N etc it just says no Activhub hardware connected?
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September 7, 2015 at 2:26 pm #5410
Anonymous
InactiveHi,
Thank you for your post.
Note that we no longer support ActivStudio, as such we suggest that you use ActivInspire.If you are already using ActivInspire please confirm details below:
– what is the model of the ActivHub?
– what operating system are you using?
– does the ActivHub work fine with another computer?Thank you
Miguel
Promethean Technical Support (support case #574351) -
September 8, 2015 at 10:52 pm #5411
Anonymous
InactiveI have discovered that it appears to be my laptop as the 2 hubs will work on another laptop with Active Inspire. Do you know what would be stopping it running, both laptops use Windows 7.
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September 9, 2015 at 1:16 am #5412
Anonymous
InactiveHi Bob,
Could you please tell us the version of ActivInspire you have installed on the PC you are having the issue with? Could you also try and upgrade the firmware of the ActivHub on the working PC and see if that resolves the issue?
We look forward to hearing back from you.
Kind Regards,
PaulPromethean Technical Support
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September 9, 2015 at 3:48 am #5413
Anonymous
InactiveActivInspire Professional 2.4.66096. I have upgraded the firmware on the hub v5.13 build 0 driver v 5.7.22.1 and still no luck
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September 9, 2015 at 1:30 pm #5414
Anonymous
InactiveHello Bob,
Thank you for your post.
We have spoken to our software team in regards to your issue and they have asked if you could please upgrade your driver version to 5.11.
I have listed a link below for both a 32/64 bit machine –
– https://promethean.box.com/Promethean-Driver5-11-7-x64
– https://promethean.box.com/Promethean-Driver5-11-7-x32
Please let us know if the issue persists.
Craig
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September 9, 2015 at 11:42 pm #5415
Anonymous
InactiveFixed thanks for all your help
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September 10, 2015 at 1:40 am #5416
Anonymous
InactiveHi Bob,
We are pleased to hear that you have it working.
If we can be of any further assistance please do not hesitate to get back in touch.
Kind Regards,
PaulPromethean Technical Support
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January 22, 2021 at 12:50 am #32261
mohamed mazioon
ParticipantCan you please re-upload the driver files again? They are no longer on the server and I’m having the same issue.
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