Software Solutions
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    • #31285
      lfall21lfall21
      Participant

      Hi

      Can anyone confirm that ActivInspire works on Mac’s new OS update Big Sur?

       

       

    • #31288
      Patrick CamilleriPatrick Camilleri
      Participant

      I have the same question. Thanks.

    • #31311
      Paul PrometheanPaul Promethean
      Moderator

      Hi Both,

      Thanks for posting.  Currently Big Sur is  not supported in our current released software versions, ActivInspire 2.19 and ActivDriver 5.18.19.

      This is not to say that they will not work but we are still testing and working on supported releases.

      I will escalate this so that you can both be added to the enhancement request for support to be added.

      Kind regards,

      Paul

      Promethean Technical Support

    • #31312
      Patrick CamilleriPatrick Camilleri
      Participant

      Dear Paul

      Thanks much appreciated.

      ThePromethean software has become indispensablee especially now that I am teaching completely online.

      Good thing that I did not upgrade yet.

      Patrick

    • #31331
      Noel PrometheanNoel Promethean
      Moderator

      Hi Patrick,

       

      Our development team have reviewed this enhancement for ActivInspire to be supported on Big Sur Mac OS 11.0. We are aiming to incorporate support for this OS in a future version of ActivInspire and have an initial target date of December 2020.
      Whilst we will make every effort to get the fix within this time frame, please understand that this is a target fix date and may be subject to change but we will of course let you know if this happens.

      In the meantime, please continue to use your current OS version until we announce that this has been released.

      Thank you once again for your continued patience.

       

      Thank You,

      Noel,

      Promethean Technical Support

       

    • #31336
      Patrick CamilleriPatrick Camilleri
      Participant

      Dear Noel

      again I thank you for finding time to get back to us.

      It is not a problem. I can wait.

      best regards

      Patrick

       

       

    • #31341
      Eddie PrometheanEddie Promethean
      Moderator

      Hi Patrick,

      Thank you for your reply.

      You can always subscribe to the announcements forum tab. Any kind of release will be put on there first. Hope this helps.

      Best regards,

      Eddie

    • #31383
      lfall21lfall21
      Participant

      Thanks for the quick reply. I’ll hold off on the update as I use ActivInspire every day in my classroom.

       

    • #31422
      Eddie PrometheanEddie Promethean
      Moderator

      Hi Ifall21,

      Thank you for your reply.

      Once we have released a supported version, it will be posted on the announcements tab.

      Best regards,

      Eddie

    • #31964
      Matthieu BlanckMatthieu Blanck
      Participant

      Hey, not sure if I can put it here.
      But one of the bugs is that the desk annotation won’t work. When activated, there is a white screen. You cannot access the dock or anything else. Plus the screen capture function for a paperboard doesn’t work either.
      Thank you for your work.

      • #31967
        Adam H PrometheanAdam H Promethean
        Senior Moderator

        Hi Matthieu,

        Thanks for your post. Please can you confirm what version of ActivInspire you currently have installed and what operating system you are running? Once we have this information we will be able to advise you further.

        Kind regards,
        Adam H

    • #31969
      Matthieu BlanckMatthieu Blanck
      Participant

      Hi,

      On the concerned computer I’m currently running Activinspire Professional Edition 2.18.68238.

      Before the update everything was running fine.

      I’ve updated macOS to Big Sur 11.1 and since then, without touching options, le desk annotations won’t work. When in use I had access to the deck etc. But not anymore.

      I assume it comes from the update.

      Thank you

      • #31970
        Adam H PrometheanAdam H Promethean
        Senior Moderator

        Hi Matthieu,

        Thanks for your reply. As discussed in this forum, ActivInspire is not currently supported on Big Sur. This could explain why you are experiencing issues. We are expecting a new release of ActivInspire in early January which will support Big Sur. Please subscribe to the Announcements section of the forum so that you will receive a notification when this is available.

        Kind regards,
        Adam H

    • #32036

      Hi all

      I can confirm that ActivInspire 2.21 has been released today which includes support for Big Sur.

      You can download this from the link below:

      ActivInspire Download – Language Select

      All of the release notes for this version of ActivInspire can be found on the below Support Community post:

      Release notes for ActivInspire v2.21 (released 5 January 2021)

      If you have any questions please do not hesitate to get in touch.

      Kind regards,
      Adam
      Promethean Escalations Specialist

    • #32044
      Patrick CamilleriPatrick Camilleri
      Participant

      That is really great news.
      A big thanks indeed 🙂

      Patrick

    • #32053

      Hello Patrick,

      Thank you for your post.

      You are very welcome.

      Please, do not hesitate to get back in touch should you have any more queries.

      Kind regards,

      Arianna

      Promethean Technical Support

    • #32117
      Catherine MacClancyCatherine MacClancy
      Participant

      I am running MAC os Big Sur and I have downloaded the ‘personal edition’ version 2.21 69365 and I cannot do ‘camera’ shots and it does not seem to be compatible at all 🙁 Unfortunate as I am Day 1 of a 5 week intensive course and it doesn’t work 🙁

    • #32144
      James PrometheanJames Promethean
      Moderator

      Hi Catherine,

      Thanks for your post.

      The Personal edition of ActivInspire does have a limited number of tools available compared to the Professional edition.

      It is possible therefore that the task you are trying to carry out requires a tool not available on your current edition.

      Have you checked with your school to see if they have a licence which they could provide to you in order to upgrade to Pro?

      You mention that you say it is not compatible. What are you seeing exactly leads you to believe this to be the case?

      Please also exaplain exactly what steps you are taking to try and take Camera shots (which tools, etc) and what they are of.

      You may also find this article helpful.

      We look forward to hearing back from you.

       

      Thanks

      James

      Promethean Technical Support

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