Interactive Flat Panels
  • This topic has 1 reply, 2 voices, and was last updated 4 years ago by Anonymous.
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    • #1546
      AaronSAaronS
      Participant

      We have a school of MacBook Air laptops using 55″ and 65″ ActivPanels that we just installed a month ago. We are using El Capitan 10.11.6 and ActivInspire 2.8.66693. The software crashes several times a day for all the users. I have attached a sample crash log. It is becoming very frustrating, does anybody have any ideas as to what could be causing it to crash on ALL our laptops?

    • #8071
      Anonymous
      Inactive

      Hi Aaron,

      Thank you for posting on the Support Community.

      Is the ActivInspire software crashing at any particular point or interaction? 

      I would recommend logging in to the Mac computer as a local admin (must be local) rather than the users account and seeing if the same issue happens.

      Please ensure that Java and Flash are up to date also.

      Kind regards,
      Adam
      Promethean Technical Support

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