Software Solutions
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    • #1430

      Hi there,
      I’m hoping to get some advice about Activinspire. I use Activotes with my classes and export results to microsoft excel documents. After a while, this seems to cause Activinspire to crash every time I open it and I am unable to use Activinspire again until the issue has been resolved by IT. Obviously, this is time-consuming for IT and also inconvenient for me, as I can’t deliver my lessons using Activinspire software.
      Does anyone have any suggestions about why this is happening and how I can prevent it from happening. I love my Activotes and don’t want to stop using them, but this issue is causing me quite a few problems.
      Many thanks

    • #7404


      Thanks for posting on the Support Community.

      Do you get any error messages when the software crashes?
      If you open ActivInspire and click on Help>About, what’s the current version of ActivInspire being used?
      What does the IT department do to resolve this issue when it happens?

      I look forward to your reply.

      Kind regards,
      Promethean Technical Support

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