Software Solutions
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    • #16793
      Hampton DesimoneHampton Desimone
      Participant

      I try to install Activinspire and it only installs activ player.  and I do not want activ player

    • #16794

      Can you confirm for us the version number of ActivInspire that was being installed on this mac?  If needed, our updated software can be obtained from our support website here:

      ActivInspire Download – Language Select

       

      Also, in which version number of macOS is the software being installed?

       

      After the installation completes, what items do you see in /Applications/Promethean/Activ Software Inspire ?  Is one of those items the ‘Inspire’ application?

       

      Does any other User Account or Admin Account that attempts to install the software on this computer have the same result?

    • #16797
      Hampton DesimoneHampton Desimone
      Participant

      it is a 2019 MacBook Pro with Touch Bar running on Mac OS Mojave and I installed it from promethean world it does not say inspire it says activ player and there are not any other accounts on the computer

       

    • #16813

      Hi Hampton Desimone,

      Can you download from here. 
      Please let us know if this helps to install.

      If you get any errors, can you provide a screenshot so we can review?

      Thanks

      Adam

      Promethean Support

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