Software Solutions

This topic contains 3 replies, has 3 voices, and was last updated by Adam K Promethean Adam K Promethean 1 month ago.

  • Author
    Posts
  • #16793
    Hampton Desimone
    Hampton Desimone
    Participant

    I try to install Activinspire and it only installs activ player.  and I do not want activ player

  • #16794

    Can you confirm for us the version number of ActivInspire that was being installed on this mac?  If needed, our updated software can be obtained from our support website here:

    ActivInspire Download – Language Select

     

    Also, in which version number of macOS is the software being installed?

     

    After the installation completes, what items do you see in /Applications/Promethean/Activ Software Inspire ?  Is one of those items the ‘Inspire’ application?

     

    Does any other User Account or Admin Account that attempts to install the software on this computer have the same result?

  • #16797
    Hampton Desimone
    Hampton Desimone
    Participant

    it is a 2019 MacBook Pro with Touch Bar running on Mac OS Mojave and I installed it from promethean world it does not say inspire it says activ player and there are not any other accounts on the computer

     

  • #16813

    Hi Hampton Desimone,

    Can you download from here. 
    Please let us know if this helps to install.

    If you get any errors, can you provide a screenshot so we can review?

    Thanks

    Adam

    Promethean Support

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