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    • #676
      Tim BridleTim Bridle
      Participant

      Hi all,

      I work in schools, many of which have Promethean boards and use ActivInspire. Some users complain that their pen keeps reverting to the Selection Tool, rather than allowing them to draw objects. It’s easy enough to change, but keeps reverting back.

      We have a Windows 7 system with roaming profiles, and I’ve assumed it was profile corruption issue, but new profiles have not resolved…sometimes after one logoff, sometimes after a few days, the pen reverts to Selection Tool.

      Wondered if anyone could offer some advice please?

      Thanks,
      Tim.

    • #4870
      Anonymous
      Inactive

      Hi Tim, we are sorry to hear that you are having this issue. Is the hardware being used part of our Touch series? As there may be settings that you need to change within ActivInspire if this is the case.

      For the correct settings please go to http://www.PrometheanKB.com and search for article 11190.

      Please let us know if this helps!

      (Support Case 551206)

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