Software Solutions
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    • #16975
      Marta WalterMarta Walter
      Participant

      Hello,

      I got the software access from school and I use it on my personal MacbookPro. Since I have Mojave on it, I am encountering severe lag in writing or editing text on Flipcharts that I need to use for teaching. Do you have any solutions for resolving this situation?

      Thank you,

      Marta

    • #16988
      Wendy PrometheanWendy
      Moderator

      Hi Marta,

      It’s something our Software Developer team is still looking into, as to what the cause of the issue is, but if you make sure your Mac is not using any Scaling (Scaling under point 4 is set to “Default”), it should resolve the issue:

      https://www.simplified.guide/macos/change-screen-resolution

       

      Thanks,

      Wendy

      • #16990
        Marta WalterMarta Walter
        Participant

        Hi Wendy,

        With the Default setting it works better, but very far from how it used to be. There is a serious lag in typing text as well as selecting anything from the page. I hope that this issue will be resolved soon, because I am having a hard time working from home and cannot hook my Mac to the Promethean Board at school (it is connected to a Dell desktop).

        Thank you,

        Marta

         

    • #16996
      Marta WalterMarta Walter
      Participant

      The software started working out of the blue, after struggling in the morning.

      • #17132
        Marta WalterMarta Walter
        Participant

        Not working anymore. I did not change any setting since it worked for about two days.

    • #17264

      Hi Marta,

      Thanks for posting.

      Can you confirm what exactly is not working?

      Is this the ActivInspire software launching or a feature within ActivInspire is having issues?

      Thanks

      Adam

      Promethean Support

    • #17292
      Marta WalterMarta Walter
      Participant

      The problem was that both the 2.16.67968 and the newer version 2.17 showed the same very slow process when writing a text or trying to delete something. Since then I downloaded the 2.13 version and it works very well with my Mac.

    • #17299

      Hi Marta,

       

      Glad to hear that this is now working for you.

      Our development team are looking in to this for future versions of the software.

      Please keep your eye out on the announcement section (you can subscribe to this) and you’ll see all new release notes for software here.

      Thanks

      Adam

      Promethean Support

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