Interactive Flat Panels
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    • #1373
      Daniel GoodwinDaniel Goodwin

      On a few installations of ActivInpsire, working with ActivPanels, we are having a problem with skipping slides when the user touches the slide advance arrow. This is not happening when advancing the slide with the mouse, only at the board.

    • #6936

      Hi Daniel,

      Thanks for posting! What you are describing can often be resolved by un-checking the “Enable page turn gestures” under the Dual Mode ActivBoards section of the settings menu.

      If this does not resolve the issue then please try the following:

      Make sure the ActivPanel is fully turned on BEFORE connecting the USB to the computer (HDMI is fine to be connected).

      Ensure ActivInspire is closed

      Connect the ActivPanel to the computer via USB then open ActivInspire.

      You should find that the pages turn as expected using this method.

      Please let us know if this is successful.

      Kind Regards,

      Promethean Technical Support

      (Support Case: 637409)

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