On a few installations of ActivInpsire, working with ActivPanels, we are having a problem with skipping slides when the user touches the slide advance arrow. This is not happening when advancing the slide with the mouse, only at the board.
Thanks for posting! What you are describing can often be resolved by un-checking the “Enable page turn gestures” under the Dual Mode ActivBoards section of the settings menu.
If this does not resolve the issue then please try the following:
Make sure the ActivPanel is fully turned on BEFORE connecting the USB to the computer (HDMI is fine to be connected).
Ensure ActivInspire is closed
Connect the ActivPanel to the computer via USB then open ActivInspire.
You should find that the pages turn as expected using this method.
Please let us know if this is successful.
Promethean Technical Support
(Support Case: 637409)