What is ActivInspire?
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    • #271
      David JerromDavid Jerrom

      When attempting to connect board activmanager would start then just stop. I have checked all cables. Disconnected board and usb.
      I re-installed activ inspire so it is all up to date, now activmanager will not even attempt to connect.

    • #3900

      Is the connection to this board being made with
      USB or through a Serial Connection? 


      If connecting over Serial or Bluetooth, please
      ensure that the ActivDriver installed on the computer (the most up-to-date
      version of which, 5.10, can be downloaded from our Knowledge Base in Article 10902) has
      been installed for “USB + Serial” instead of “USB Only”.   After installing the driver in that manner,
      try manually connecting through the ‘Connections’ tab of the ActivManager once
      more, after finding and choosing a COM port.


      If connecting over USB, do also ensure that the
      ActivDriver is at its latest version (5.10) and (if the computer with this
      board is Windows-based) please check Windows’ Device Manager under ‘Human Interface
      Devices’; if any errors are present there, please refer to Article 10365 for
      steps to take in correcting this error. 


      Additionally, if any additional boosters,
      extensions, or adapters are used in making a USB connection to the ActivBoard,
      kindly replace them with a single A-to-B USB cable from the computer to the electronics
      on the board (most likely located behind the upper left corner of the ActivBoard).  If the connection to the board is recognized
      at that point, you may need to reach out to whoever put that cabling in place
      for assistance.


      (Support Case 00478344)

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