Interactive Flat Panels
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    • #18264
      Lauren KarhoffLauren Karhoff

      We recently received new ActivPanel Element Series panels. When I turn my panel on in the morning, it starts up/shuts down over and over again several times before it finally decides to stay on. It seem to only be happening to mine, not the other teachers’ panels. I have already made all the updates needed when we installed them. Has anyone else experienced this issue and do you know how to fix it?

    • #18281

      Hi Lauren,

      Thanks for posting.

      After how long does the ActivPanel turn off when start up?

      Could you try and power the ActivPanel off at the mains, and leave for a few minutes and then power back up and turn this back on. Does the same issue occur? (This start up may take a little longer the first time as it’s starting up all the OS in the background).

      Could you ensure that no other cables are connected to the ActivPanel other than the power lead and then see if this starts up correctly?

      Many thanks


      Promethean Support

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