Interactive Flat Panels
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    • #1496
      troytecktroyteck
      Participant

      One has to tap in a different place to click an icon.  The display doesn’t fill the screen.  It’s like it needs resizing and reorientation.

    • #7747
      Anonymous
      Inactive

      Hi Troy,

      The optimum resolution for the ActivPanel is 1920×1080 from the computers screen resolution as this is a 16:9 resolution. When black borders are surrounding, this is usually down to either the wrong resolution, or the ActivPanel aspect ratio has changed.
      You can go into your ActivPanel Menu and change this, this is usually the zoom option which may have been changed.

      I hope this information helps, if not, can you let us know the model of the ActivPanel and what video cable you are using and if this is direct or through a wallbox?

      Thanks,
      Adam
      Promethean Technical Support

    • #7748
      Anonymous
      Inactive

      Thanks for the good advice, Adam.  I was able to go into settings and change the HDMI resolution to AUTO and the screen expanded back to normal.

    • #7749
      Anonymous
      Inactive

      Hi Troy,

      Glad to hear that this helped! 

      Enjoy your fully sized ActivPanel.

      Kind regards,
      Adam
      Promethean Technical Support 

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