Interactive Flat Panels
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    • #30941
      Amanda RamsayAmanda Ramsay

      We have just purchased many activpanels for our schools and we are getting some weird sound issues intermittent. Some days it works perfectly and others it does not , it might work in the morning and not work in the afternoon.

      What is happening we are plugged in with an hdmi cable to the computer and trying to play videos from the computer through the speakers on the activpanel sometimes works and sometimes doesnt. Unplugging and plugging back in doesnt always seem to fix it. What is happening the computer doesnt see the board anymore the APNICKEL65 isnt an option anymore for the speakers it disappears.

      -Restarting the computer does not always fix it

      – Unplugging hdmi cable and replugging doe not always fix it

      -updating audio drivers for windows 10 didnt fix it, changing hdmi cables didnt fix it

      Is anyone else having these issues and how did you fix them? My teachers are losing faith in the technology and its a toss up if the sound will work for them each and every day.

    • #30946
      James PrometheanJames Promethean

      Hi Amanda,

      thanks for your post.

      Sorry to hear you are having some trouble with the sound on your ActivPanels.

      We would like to contact you directly to investigate issue further.

      Please keep an eye on your email inbox for our message.


      Thanks again,


      Promethean Technical Support

    • #35507
      Kevin HaldemanKevin Haldeman

      We have just installed over a hundred of these displays and I’ve just heard from a couple of teachers that they are dealing with this intermittent issue almost daily.  If there is a solution to this, please advise.


      Kevin Haldeman

      Murphysboro CUSD #186

      • #35511

        Hello Kevin,

        Thank you for your post to our Forum.

        Due to the nature of this issue, we are going to contact you directly via e-mail with specific troubleshooting questions.

        Kind regards,


        Promethean Technical Support

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