Warranty
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    • #35607
      Mohamed MuzammilMohamed Muzammil
      Participant

      Hi Support,

      Can I get  Active Care Plus Activation Codes

      for our active panels? I have tried to register the devices in the Promethean registration portal. But all are got rejected.  We have 5 years warranty and support for the active panels.

    • #35609
      Paul PrometheanPaul Promethean
      Moderator

      Hi Mohamed,

      Thanks for posting!  Your Promethean reseller should have supplied these codes to you when you purchased your ActivPanels so we would have to advise you to go back to them to ask for them.

      You can register the ActivPanels without the ActivCare Plus activation codes and them add them in at a later date, the field for these codes is not mandatory.

      If we can be of any further assistance please do not hesitate to get back in touch.

      Thanks

      Paul

    • #35612
      Mohamed MuzammilMohamed Muzammil
      Participant

      Dear Support Team,

      Please find the attached registration error. Please support us to register the products.

       

      Registration errorPlease find the attached registration error. Please support us to register the products.

       

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