Interactive Flat Panels
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    • #34338
      Devin CoppingDevin Copping

      I am an It tech at a school and I am having some issues with one of my new promethean boards. It is stuck on the select account screen and the touch portion is unresponsive so I cant do anything at all with the board. I tried a usb Keyboard and mouse but nether worked. The remote still “works” but all it can do is “freeze” and the blank button. I have restarted the board several times with no change. The firmware is up to date according to Mypormethean panel management. The modle number is AP7-U86. Stuck Here

    • #34344
      Slim PrometheanSlim Promethean

      Hi Devin,

      Many thanks for your post. Due to the nature of this issue, we’d like to e-mail you directly so that we can assist you further.

      Kind regards,

      Promethean Technical Support

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