Accessories

This topic contains 1 reply, has 2 voices, and was last updated by Pam Promethean Pam Promethean 8 months, 1 week ago.

  • Author
    Posts
  • #15780
    Marci Haight
    Marci Haight
    Participant

    Hi,

    I’ve tried multiple pens on the board. Board is connected (icon says it’s good), however board does not react to pens unless the pen is hovering over top left circle—whatever that is called (used to calibrate, etc.)

    When I hover a pen over that small circle, the cursor on the board goes crazy.

    Have tried connecting several laptops with same issue.

    Board issue (sensors)???
    Or software issue??

    Thanks.

     

  • #15784
    Pam Promethean
    Pam Promethean
    Moderator

    Hi Marci,

    What is the driver version?  If not 5.17.13 update your driver, here is a link to the driver https://support.prometheanworld.com/product/-activdriver-/.

    Try calibrating using the ActivManager, here is a link that will help https://support.prometheanworld.com/article/1046/.

    Try a different USB cable, if you are using wallbox/extensions bypass them.

     

    If you are still having an issue with the board, please click on this click to contact support https://support.prometheanworld.com/contact.

    Thank you,

    Pam

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