[Dave Reeve]

New Windows 7 64 bit laptops with latest versions of ActivPrimary 3 and x64 Activdriver. Board connects to Activdriver ok and will calibrate etc. However, ActivPrimary 3 doesn’t see the board. Activdoctor shows the installed version of ActivPrimary but nothing shown for Activdriver. Help appreciated in trying to resolve this. Thanks

[Anonymous]

Hi Dave.
Case 00474898 has been created should you wish to contact us directly about this issue.
Please be aware that ActivPrimary 3 is no longer supported and we recommend upgrading to ActivInspire. ActivInspire has the Primary look at feel as ActivPrimary3 did with a few added features since that release as ActivPrimary 3 was never made for Windows 7.
You can download ActivInspire from http://www.PrometheanPlanet.com.

You have mentioned that the ActivBoard connects with the ActivDriver, do you know what version you are using of the driver? You can find this information by clicking on ActivManager>Control Panel and the version is listed at the bottom of the window that appears. Also, do you see your ActivBoard listed under ‘Hardware’?

Should you wish to contact us directly about this issue, please feel free to fill in the form on the below link: http://goo.gl/j3AT8S or alternatively contact us via our telephone support which all of our numbers can be found http://www.prometheanworld.com/us/english/education/support/technical-support-numbers. Please quote your case reference number so we can relate all information.

Thanks

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