Interactive Whiteboards
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    • #32965
      Yvonne BolgerYvonne Bolger

      Hi everyone,

      The error message below pops up on the startup of my machine.

      ActivSDK Flash Extension. Version 2.3.0

      Log started: Sun March 21 2021 18:23:06

      ERROR: Check that Flash Player plugin is installed.

      I am having problems with my pen for the IWB and I wonder is it because of this message?

      I have deleted the Activboard software and re-installed the latest version but no joy.

      My pen rarely works briefly but as soon as I use the (blue box with a scribble in it) command to write on a pdf file that I have open, it will no longer work.

      The pen will work sometimes in calibration mode.

      Thanks for any assistance.

      kind regards,



    • #32994
      Paul PrometheanPaul Promethean

      Hi Yvonne,

      Thanks for posting.  The error you are seeing is normally down to a very old version of ActivDriver being installed?  Although you have updated what I am guessing is ActivInspire, you will still need to update the ActivDriver.

      You can download the latest version below although you may want to uninstall the version you have installed first:


      If we can be of any further assistance please do not hesitate to get back in touch.

      Kind regards,


      Promethean Technical Support

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