Accessories

This topic contains 1 reply, has 2 voices, and was last updated by Adam K Promethean Adam K Promethean 1 week, 3 days ago.

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  • #16709
    Julie Kautzmann
    Julie Kautzmann
    Participant

    I have a ActivSlate 2.4GHz that I registered to an ActivHub that is running V5.13 and the slate is updated to the latest as well.  The computer I’m using is an Apple running Mojave.  The pens, and I’ve tried several,  will track on the computer screen but I am unable to select any of the promethean tools.  Any idea what might be the issue?

     

    Thanks,

    Julie

  • #16711

    Hi Julie Kautzmann,

    Do you have a Promethean ActivBoard at all?
    If so, are the pens working on the ActivBoard?

    Please could you try the below and see if this works?
    Go to System Preferences | Security & Privacy | Accessibility (or use the Spotlight tool to search for Accessibility). Enable ‘activhardwareservice’.

    Thanks

    Adam
    Promethean Support

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