Accessories
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    • #31605
      Amanda FarrAmanda Farr
      Participant

      I had problems at the beginning of the year with a smartboard and the ActivDriver not being compatible with Windows 10.  We finally got that sorted out, but the teacher now wants to use an ActivSlate.  Are we going to have the same issue and once we download the software will have the blue screen crash?  I don’t want to install software if it isn’t going to be compatible with Windows.  Thanks.

    • #31654
      Kate PrometheanKate Promethean
      Moderator

      Hi Amanda,

      Thanks for your post.

      To answer your question, if running Windows 10 and using an ActivSlate this can cause Blue screen issues.

      This is due to the fact that the ActivSlate requires an ActivHub which can cause such issues.

      Should you require more information about your ActivSlate and the ActivHub it needs please visit this page:

      1026

      All software can be found on this page: https://support.prometheanworld.com/product/-activslate-/

      Any further questions feel free to get back in touch.

      Kind regards,

      Kate

      Promethean Technical Support

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