I have a new ActivSlate that sat in a box for over a year. It will not charge at all. I figured it is a bad battery and can see the type of battery on the back of the slate. Despite removing all the screws, I cannot get the slate open. Any advice?
We do not provide any
instructions for the dis assembly of ActivSlate devices.
Only the ActivSlate 60
has a removable battery, which only needs to have one screw removed from a
battery cover to access.
If the slate is not
able to charge using any charging cable or (in the case of ActivSlate 60s) a
USB connection to any computer, then we would normally replace that slate if it
were under warranty. As this device is
outside of its one-year warranty, we would not replace that device. Please contact
a Promethean Salesperson for assistance with purchasing a replacement Slate.