Interactive Whiteboards
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    • #1684
      nihidalgonihidalgo
      Participant

      I can not calibrate or write with pen or use the touch option 

    • #8598
      Anonymous
      Inactive

      Hi Nihidalgo and thanks for posting!

      Can you please confirm the model number of ActivBoard that you have so that we can advise of the best troubleshooting steps.

      In the meantime we would advise that you try another known working computer and USB cable to see if the issue persists and to ensure that you are running the latest version of ActivDriver.  To download the latest version please go to support.prometheanworld.com and scroll down to the “Software Downloads” section.

      We look forward to your reply.

      Kind Regards,
      Paul
      Promethean Technical Support
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