Interactive Flat Panels
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    • #32224

      Hello

      We just installed 7 Promethean titanium AP7-B75 in a school, one of them hasn’t worked correctly out of the box. None of the usb ports work with multiple laptops. I have tried diffrent cables and short cables (1.5m) and done a local update multiple times but the screen never connects to the ActivManger software.

      In device manger there is a error:

    • #32236
      Craig PrometheanCraig Promethean
      Moderator

      Hello Steinar,

      Thank you for your post.

      I am going to send you a direct email to gather a little more information.

      Please keep an eye on your inbox.

      Kind regards,

      Craig

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