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    • #17928
      Shauna NickesonShauna Nickeson
      Participant

      I  recently updated my Mac to macOS Catalina version 10.15. When I updated my computer, the touch capabilities quit working on my activpanel. I tried another computer and it worked fine. Any ideas on how to fix this?

    • #17932

      Hi Shauna,

      Thanks for posting.

      We currently do not support Catalina with our products, as such this is may be why you are experiencing issues with the loss of touch.

      We would recommend rolling back your OS version to a supported version with your ActivPanel.

      Kind regards,
      Adam

      Promethean Support

    • #18000
      Todd MoserTodd Moser
      Participant

      I have the same issue. If you plug into hdmi 2 and touch 2 on your activpanel, it will work. You do lose the pink dot to access your other activpanel features though. The dot returns when you unplu the hdmi.

    • #18007

      Hi Todd,

      Where you connecting your Mac to the HDMI IN port on the OPS-G?

      Thanks

      Adam

      Promethean Support

       

    • #18221
      Osama ShihadihOsama Shihadih
      Participant

      Hi Adam: Could you verify when can we have an activmanager for macOS Catalina version.

       

      • #18231

        Hi Osama Shihadih,

        We do not currently have an ETA for when this will be supported on Catalina however our development team are working on this currently.

        Please feel free to subscribe to the announcements section on the Community to keep you updated with all the latest news and releases.

        Thanks

        Adam

        Promethean Support

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