- This topic has 9 replies, 6 voices, and was last updated 1 year, 10 months ago by Anonymous.
January 30, 2018 at 9:43 am #3025AnonymousInactive
Are Activpen 3 IWB pens end of life?
January 30, 2018 at 10:09 am #12382AnonymousInactive
I have the same question. We’ve been told “ARAAC2PENSET” is the replacement but I’m not sure if that’s correct. We have 40+ boards and go through a large number of pens.
January 30, 2018 at 10:26 am #12383AnonymousInactive
Also, if I upgrade the firmware on a board to support the new pen type, will the OLD Activpen 3 pens still work on that board? Our teachers carry their own pens to classrooms.
January 30, 2018 at 11:10 am #12384AnonymousInactive
Hi martinh, ActivPen 3 is now end of life. We are working on a solution and hope to give an announcement by the end of this quarter.
Evans748392, if you upgrade the firmware then your original ActivPen3 will continue to work.
If we can be of any further assistance please do not hesitate to get back in touch.Kind Regards,PaulPromethean Technical Support
January 31, 2018 at 11:05 am #12385AnonymousInactive
Thanks for that Paul.
Could you also tell me if the Activboard 6 volt power supply’s (FW7400/06) are also end of life?
January 31, 2018 at 11:54 am #12386AnonymousInactive
Thanks for posting.
The power supply for the ActivBoard 2nd Generation is end of life.
You may be able to source a suitable replacement online. The specifications of the power supply are listed on the power brick, providing that this is met, you should have no issues sourcing a third party power supply.
Promethean Technical Support
February 6, 2018 at 10:19 am #12387AnonymousInactive
Will these pens work with the Activboard 2nd generation IWB’s? https://www.touchboards.com/promethean/araac2penset/
February 6, 2018 at 10:44 am #12388AnonymousInactive
Thanks for your reply post.
It does appear that this is a correct listing for the ActivArena kit for the ActivBoard 2nd Generation.
There is a firmware upgrade that needs to be performed, instructions can be found on the below:
Promethean Technical Support
April 18, 2018 at 7:15 pm #12389AnonymousInactive
@”Paul Promethean” Is there a solution to the ActivPen3
April 18, 2018 at 8:10 pm #12390AnonymousInactive
At this time, @aphyall, the ActivArena Kit mentioned previously (Part code ARAAC2PENSET) in this post is our replacement for the ActivPen3.
Be advised as above that there will be a firmware upgrade needed for the second-generations board with which these pens are compatible; that update can be obtained from Article 1030 on our Support Website.
- You must be logged in to reply to this topic.
- Release Notes for ClassFlow v6.10 (released to US users 14 February 2020)
- Release Notes for Apps: Screen Share, Classroom Essential apps, myPromethean Mobile App (released 6 December 2019)
- Release Notes for ActivPanel Elements Series v3.3 (released 6 December 2019)
- Release Notes for ActivDriver v5.18.18 (released 6 December 2019)
- Release Notes for ActivConnect OPS-G v2.4.1 (released 6 December 2019)