Interactive Flat Panels

This topic contains 1 reply, has 2 voices, and was last updated by Adem Promethean Adem Promethean 1 week, 2 days ago.

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  • #18174
    Patricia Baddour
    Patricia Baddour
    Participant

    At school, one of the ActivPanels suddenly was not responding to touch and appeared frozen. After trying a few things, the teacher unplugged it and plugged it back in (like a hard reboot). When you turn it on, or wake it up, it asks for a PIN. The teacher never set up a PIN. The company that set it up for the school is not responding to our requests for help.  So, is there a way to reset the panel or is there a generic PIN?

     

    Thank you for your help.

  • #18179
    Adem Promethean
    Adem Promethean
    Moderator

    Hello Patricia,

    Is it a OPS-G you are using with your ActivPanel?

    This is not an issue we have come across before.

    I would try 1,2,3,4 as a guess, but if this does not work please see this guide:

    1711

    This will reset the OPS-G an clear it from any pin lock.

    Thank you.

    Adem

    Promethean Technical Support

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