Software Solutions
  • This topic has 3 replies, 4 voices, and was last updated 4 years ago by Anonymous.
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    • #1619
      ASITASIT
      Participant

      Hello, we have 6 – 8 User calibrating their ActivBoards on a daily basis. If not calibrated the pen is almost 2 inches off each time. The Boards are static and thus there is no movement so we are unsure why we need to calibrate almost daily. The only change recently was the upgrade of Projectors from PRM20 to PRM45A, could this be the problem? If you could offer some advice I would greatly appreciate. Thanks.

    • #8359
      Anonymous
      Inactive

      Hello ASIT ,

      To help us look into the issue can you please provide us with the current driver and firmware versions you have installed. You can find this information by clicking on your ActivManager > Control panel. 

      The latest driver is 5.14.21 and can be downloaded from the below link: 

      https://support.prometheanworld.com/product/activdriver

      We look forward to hearing from you.

      Craig 

    • #8360
      Anonymous
      Inactive

      Hi Craig,

      We have installed the latest driver, v5.14.21, today so will monitor over the coming days and report back to you on this calibration issue.
      Thanks,
      Adam.

    • #8361
      Anonymous
      Inactive

      Hi,

      Thanks for your reply.

      Hopefully this helps, if you still have issues please let me know.

      Kind regards,
      Adam
      Promethean Technical Support

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