Interactive Flat Panels
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    • #33685
      Paul BuntPaul Bunt
      Participant

      I am having an issue with the ActivCast giving a black screen as discribed by mutiple people in post https://community.prometheanworld.com/forums/topic/activcast-casting-a-black-screen/ Can you share the resolution that you emailed.

    • #33689
      Slim PrometheanSlim Promethean
      Moderator

      Hello Paul,

      Thank you for your post.

      In order to better understand your issue and provide you with the best resolution, can you please provide us with the following information:

      1. On what operating system are you mirroring from? (Windows, Android, iOS, or via Chrome Extension?)
      2. What is the Firmware version of your ActivConnect?
      3. When connecting the mirroring device and the ActivConnect to a wifi hotspot, does the issue persist?
      4. If the issue is resolved, please apply the following settings to your Network.

      We look forward to receiving your reply.

      Kind regards,
      Slim

      Promethean Technical Support

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