Interactive Whiteboards
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    • #878
      Mary Jane ThompsonMary Jane Thompson
      Participant

      Board has not worked since school started 9/8/15.
      All that is shown is a blue screen with the 5 minute timer in lower right-hand corner
      I tried unplugging USB from computer and board and shutting down the board – no change
      The pen does interact with the flame icon – turns it red.
      HELP

    • #5427
      Anonymous
      Inactive

      Hi,

      Thanks for contacting us. the issue you describe sounds more to be an issue with the VGA cable rather than the USB, could you try a different VGA cable to the projector and see if this displays the image from your computer on the ActivBoard.

      We look forward to hearing back from you.

      Kind Regards,
      Paul

      Promethean Technical Support

      (Support Case: 575683)

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