How do I get my board back working? It is showing my wallpaper & task bar on the bottom of the screen. When i use the pen on the board it operates properly and I can see what I am doing on computer only, the board doesn’t change. Its like its frozen but when I press the freeze button on remote nothing happens. Please HELP or direct me to HELP!!!
PLEASE & THANK YOU
With regard to the issue you have raised, are you having issues with the projector not displaying your computer image?
It sounds like you may need to duplicate/mirror your image to the projector. This can be done in your screen resolution/screen properties options on the computer.
If you see that the mouse moves on the computer screen when using your pen on the board surface this would indicate a projector issue as the board should be working correctly.
Are you using a Promethean projector, if so what model is this? (Please do not provide the serial number)
Is your computer a Windows or a Mac, and is this set to display duplicate or mirrored display?
I hope this information helps.
Promethean Technical Support