I have a Windows 7 64-bit computer hooked via USB to an ABV378S300 activboard. Flame shows white and I can not calibrate it with several working pens from either the PC control panel or the flame.
Firmware: 8.04Driver 5.14
Thanks for posting on the Support Community.
When the pen touches the surface of the ActivBoard, does the white flame change colour?
If not, I would recommend performing a firmware upgrade and seeing if this helps with the ActivBoard. I will email you the firmware separately with instructions.
If you still have any issues please let us know.
Kind regards,AdamPromethean Technical Support
I received the email and attempted to update the firmware but unfortunately it failed. I also attempted an internet update and it did not find any updates.
The flame stays white when I hover over it with a working pen. Please advise of anything else I can try.
Thanks for your reply.
Please could you try the firmware file on a different computer which has the ActivDriver installed?
Promethean Technical Support