After upgrading and reinstalling to W10, Activpen does not work for us. Installed ActivDriver 5.18.19×64, Activboard V8.04 ses 0, driver version 220.127.116.11. We have a total of 4x Activpen available and neither works. Can you help me?
Can you please confirm the model of ActivBoard you have? From the firmware version, it seems you have a 378 series ActivBoard. Can you please upgrade the firmware on your ActivBoard following the instructions in support article 1038.
Once complete, please test the interaction and let us know the results.