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    • April 7, 2015 at 8:24 pm #533
      Linea WadeLinea Wade
      Participant

      Hi I have an older model Activboard and need to know how to calibrate the pen.

    • April 7, 2015 at 9:36 pm #4516
      Anonymous
      Inactive

      If you are unable to
      start the Calibration process by hovering the pen of the flame light in the
      upper left corner of the ActivBoard’s surface, then you can click on the
      ActivManager icon next to where the time and date display (in Windows, this
      will be to the lower left; in OS X this will be to the upper right) on the computer
      to choose the ‘Calibrate’ option from there.

       

      If an error message is
      received stating the a board is not found or if the ActivManager Icon has a red
      X on it, there may be a problem with the connection between the ActivBoard and
      the computer in use with it.  Out
      Technical Support Team can help you to troubleshoot what may be happening with
      that connection.

       

      (Support Case
      00513508)

    • April 7, 2015 at 9:57 pm #4517
      Anonymous
      Inactive

      Thank you Jarrad I was able to get the calibration screen up only to find out I must not have the correct pen for this board. I have an older model Activboard and the pen must be newer so it’s not working.

    • April 8, 2015 at 7:22 pm #4518
      Anonymous
      Inactive

       

      If you need to
      purchase any additional pens for that board, you can contact
      a Promethean reseller       in your area for information about pricing and
      availability for those pens.

       

      (Support Case 00513508)

    • October 28, 2015 at 1:16 pm #4519
      Anonymous
      Inactive

      I am having this same problem. I have a Second Generation Activboard that must use a certain pen…and the pen I have it newer than the ones that I currently possess. I have heard that the second generation boards use the pen that is orange and grey…but I really do not know that for sure…do you know this? Is there a certain pen that must be purchased for an older model board?

    • August 4, 2017 at 9:12 pm #4520
      Anonymous
      Inactive

      I am having the same problem. However, I do not have a activmanager icon on my computer. What do I need to do in order to calibrate my pen?

    • August 7, 2017 at 4:37 am #4521
      Anonymous
      Inactive

      Hi cieefiel,

      You will need to download the ActivDriver from the below link:
      https://support.prometheanworld.com/product/activdriver

      Once this is installed, open the ActivManager application and select Calibration.

      I hope this information helps.

      Kind regards,
      Adam
      Promethean Technical Support

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