Interactive Whiteboards
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    • #32038


      I am unable to calibrate Activeboard (Serial Number 08095811)  after upgrading the firmware V8.65 Build 1 for Windows 10 1809, before firmware upgrade pen was not working some times and we need to restart the PC .

      This firware upgrade caused calibration issue for all our Activeboards please assist me to fix this issue.

      Board Serial number is 08095811

      Best Regards


    • #32047
      Wendy PrometheanWendy

      Hi Asad,

      Thank you for your post.

      As we’ll need some further details regarding the activboards that will involve product and serial information, I will email you offline with a case reference number.


      Please do not hesitate to get back to us with a reply on the email with the case reference number if you have any questions, we’d be happy to help.


      Thank you,


      Kind regards,



      Promethean Technical Support


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