- This topic has 8 replies, 7 voices, and was last updated 4 years, 10 months ago by Anonymous.
June 13, 2015 at 5:27 am #656Matt-Lindsay HolmanParticipant
When I try to use my camera tool, it changes the computer resolution and I can’t see what I’m trying to take a picture of. I am running Mac OS X. I have ActivInspire Professional Edition version 2.4.66096. I have updated java, flash, and the ActivDriver.
June 15, 2015 at 12:32 am #4813AnonymousInactive
Hi, can you please confirm what your normal resolution is and what the resolution changes to when you use the camera tool? We can then try to replicate the issue.
(Support Case: 547006)
June 15, 2015 at 5:37 am #4814AnonymousInactive
The resolution settings are quite different now on the Mac. Currently it is set to “default for display”. When you hover over the default it says “Looks like 1440 x 900”. I’ve tried changing it to any of the available resolutions, but it still magnifies when I go into camera. Attached you will see what my screen looks like at first and then what it looks like when I click the camera tool and the desktop camera tool does the same.
June 15, 2015 at 5:38 am #4815AnonymousInactive
I have a friend with a Mac that just downloaded Inspire and is having the exact same issue.
June 15, 2015 at 6:01 am #4816AnonymousInactive
Thank you for attaching this information.
This is currently a bug within ActivInspire when using retina display MAC computers.
I have forwarded the support case to the development team who will hopefully provide a fix for this in the future.
We will let you know once this issue has been fixed.
I would suggest for the interim using the ‘Grab’ feature provided by Apple which will allow you to use the same feature and then paste these snaps within the flipchart.
(Support case 00547006)
February 15, 2016 at 3:11 pm #4817AnonymousInactive
Is there any word on when this bug is going to be resolved? It is very frustrating when trying to make flip charts and the grab tool it not a fluid and easy to use.
February 15, 2016 at 3:59 pm #4818
April 22, 2016 at 6:29 pm #4819AnonymousInactive
Any news on an anticipated fix for this?
April 25, 2016 at 6:38 pm #4820AnonymousInactive
We have not been advised of any release of our software which will correct this behavior. This issue has been raised with our teams here for correction in a future version of the software
Please keep checking our sites for more information.
- You must be logged in to reply to this topic.
- Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)