Accessories
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    • August 26, 2015 at 7:44 pm #821
      c vandykec vandyke
      Participant

      When i go to register the devices it just has classflow as an option. I don’t have the activexpressions as a choice.

    • August 27, 2015 at 4:26 am #5288
      Anonymous
      Inactive

      Hi there,

      Thanks for posting on the Support Community.

      You can use the ActivExpression devices without the need of ClassFlow, you will need to use your ActivHub that came with the expression devices and allow registration to the hub.

      For your reference you can look at the ActivExpression 1 & 2 guides from article KBM120 (Activexpression 1) or 10877 (ActivExpression 2) on http://www.PrometheanKB.com

      If you have any questions please let us know.

      Thanks,
      Adam
      Promethean Technical Support

    • August 27, 2015 at 11:33 am #5289
      Anonymous
      Inactive

      That was the 1st thing I did was to plug in the ActivHub. I also closed out of ActivInspire and restarted it.

    • August 27, 2015 at 11:42 am #5290
      Anonymous
      Inactive

      Hi,

      Do you have the ActivDriver installed?

      If not, please go to http://www.prometheankb.com and search for 10902 to download the appropriate driver.

      If the driver is installed, does the ActivHub flash green when connected to the computer?
      What is your operating system?

      Thank you
      Miguel
      Promethean Technical Support

    • August 27, 2015 at 11:51 am #5291
      Anonymous
      Inactive

      I’ve used the activexpressions before and didn’t have any problems. The Hub is green when I plug it in. I have Windows 7.

    • August 27, 2015 at 12:00 pm #5292
      Anonymous
      Inactive

      Hi,

      Did you see the Activhub listed in ActivInspire? 
      If not, usually this is a sign that your ActivDriver needs updating. Please go to http://www.PrometheanKB.com and search for article 10902.
      Once installed, restart the computer and re-launch ActivInspire and try and register the devices and this should work.

      Any issues please let us know.

      Thanks,
      Adam
      Promethean Technical Support

    • August 27, 2015 at 2:23 pm #5293
      Anonymous
      Inactive

      Thank you

    • February 11, 2016 at 6:36 pm #5294
      Anonymous
      Inactive

      I’m having this same problem, and have gone through updating everything I can find, but still only have the classflow option on the device registration page. When I try to re-install the activdriver, it says I need to remove the old version in the control panel, but the control panel doesn’t give me the option to remove anything.

    • February 12, 2016 at 5:55 am #5295
      Anonymous
      Inactive

      Hello,

      I am sorry to hear you are experiencing issue.

      To manually remove the driver please click the link below, this will take you to our support site –

      – https://support.prometheanworld.com/article/?kb=Uninstalling-the-ActivDriver

      Please let us know if you need any further help.

      Craig

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